AI-Powered Operational Intelligence

    Ecolab

    Problem: Factory operators couldn't see cross-equipment risk before failures happened. I led UX for an AI operational intelligence platform that helped secure $20M in funding.

    Led UX strategy and end-to-end design for an AI-powered operational intelligence platform. Designed predictive dashboards and guided action workflows. Prototyped AI agent concepts with Engineering and Data Science. Contributed to $20M funding for next-generation AI capabilities.

    Role

    Senior UX/UI Designer, AI Innovation

    Timeline

    Jul 2025 – Dec 2025

    Platform

    Web Application

    Team

    Product Managers, Engineers, Data Scientists

    Key Outcomes
    • Contributed to $20M funding for next-generation AI capabilities
    • Delivered predictive dashboards and guided action workflows
    • Prototyped AI agent concepts adopted by the engineering roadmap
    Ecolab Food & Beverage Intelligence operational center dashboard on desktop
    Context

    Introduction

    Ecolab needed an AI-powered platform to surface predictive insights and guided actions for food and beverage operations. The domain was complex, the data was dense, and the team needed to demonstrate enough product viability to secure funding for continued investment.

    Problem

    The Challenge

    Manufacturing teams manage interdependent equipment, CIP cycles, and quality data across disconnected systems. Operators needed a single place to understand risk drivers, recommended actions, and AI confidence—not raw telemetry dumps.

    Collaboration

    My Role

    Partnered closely with Engineering and Data Science to understand the AI models and their outputs. Led design critiques with cross-functional partners to refine dashboard layouts and action workflows. Prioritized clarity over complexity, focusing the UI on actionable insights rather than raw data.

    Tools

    Figma, FigJam, Miro, Jira

    Discovery

    User Research

    Mapped factory workflows with operations stakeholders, translated system interdependencies into prioritized AI opportunities, and validated diagnostic and risk-scoring concepts with engineering and data science partners through interactive prototypes.

    • Operators needed risk drivers explained in plain language, not model scores alone

    • Progressive disclosure reduced cognitive load on dense factory dashboards

    • Guided corrective actions had to feel trustworthy—confidence indicators were essential

    • Cross-equipment insights required a map-based mental model before tabular detail

    Process

    Design Artifacts

    Sketches, wireframes, and research artifacts that shaped the solution.

    Ecolab factory workflow map from monitor through improve, with an opportunity matrix for operational efficiency, water savings, quality, predictive maintenance, and compliance
    Grayscale Figma wireframes of the Ecolab operational dashboard showing risk drivers, alerts, and guided action workflows
    Low-Fidelity Dashboard Wireframes

    Initial wireframes exploring information hierarchy for predictive views—risk drivers, alerts, and guided actions

    Ecolab platform showing EVA Challenge with targeted solutions on MacBook Pro
    Output

    What I Designed

    Tools

    Figma, FigJam, Miro, Jira

    Approach

    Key Solutions

    • 01

      Built interactive Figma prototypes for predictive dashboards and AI agent concepts

    • 02

      Used AI-assisted workflows in Figma to rapidly explore layout and information hierarchy variations

    • 03

      Presented prototypes to leadership to demonstrate product viability

    • 04

      Designed predictive dashboard widgets with AI confidence indicators

    • 05

      Created guided action workflows for operational recommendations

    Ecolab factory map overview screens showing detailed operational views across production areas
    Ecolab prototype flow map showing complex interaction design and screen architecture
    Ecolab Knowledge and Documentation Center with AI-powered search and training resources
    Ecolab Virtual Agent (EVA) conversational AI interface showing CIP optimization guidance
    Impact

    Results

    • Contributed to $20M funding for next-generation AI capabilities

    • Delivered predictive dashboards and guided action workflows

    • Prototyped AI agent concepts adopted by the engineering roadmap

    Reflection

    Learnings

    Designing for AI means designing for uncertainty. Users need to trust the system's recommendations, which requires transparent confidence indicators and clear explanations. Prototyping AI interactions early helps the entire team align on what the experience should feel like.